Human helpdesk support
Your users have a clear route for help with everyday IT issues, with agreed service levels and escalation when deeper expertise is needed.
Managed IT services
Your IT.
Actively managed.
Responsive support for your people. Ongoing care for your systems. Clear accountability for the service.
Discuss managed IT ↗A managed service, built around your business.
Monitoring & maintenance
We organise monitoring and proactive maintenance for the systems in your agreed scope, helping identify issues before they become more disruptive.
Updates & device management
Supported devices receive managed updates and maintenance, with failed patches and exceptions followed up.
Microsoft 365 administration
Support for users, mailboxes and access sits within an agreed service scope. Licence costs and migration projects are identified separately.
Networks & suppliers
Where included, we coordinate network support and supplier liaison so you have a clear owner for the issue.
Ongoing oversight
Estrada maintains the relationship, reviews priorities and coordinates the right technical resources as your needs change.
Know what is covered.
Your proposal sets out supported users and systems, support hours, response targets, fair usage and exclusions. Office-hours, onsite and 24/7 options can be considered according to your needs. Your agreement defines the cover you receive.
How we begin
A clear route to
better managed IT.
- 01
Understand
We discuss your people, systems, frustrations and business priorities.
- 02
Review
We assess the environment, document what matters and identify the gaps.
- 03
Agree
You receive a clear proposal covering support, security, responsibilities and costs.
- 04
Manage
Your users get a defined support route. Estrada oversees the service and stays accountable.
A clearer way forward
A better support model starts with a conversation.
Tell us what is working, what is getting in the way and what needs to change. We’ll help you identify the next step.