Understand
We discuss your people, systems, frustrations and business priorities.
How we work
Clear from the start.
Accountable throughout.
A managed relationship begins with understanding your business and agreeing the responsibilities.
Four steps to a managed service.
Review
We assess the environment, document what matters and identify the gaps.
Agree
You receive a clear proposal covering support, security, responsibilities and costs.
Manage
Your users get a defined support route. Estrada oversees the service and stays accountable.
A considered handover.
We agree access, documentation and transition responsibilities with you and, where appropriate, your current provider. The aim is a controlled move with clear support routes for your users.
What we agree together.
The environment
Supported users, devices, sites, applications and suppliers.
The service
Support hours, service levels, escalation and any onsite arrangements.
Protection & recovery
Security products, backup scope and the responsibilities for managing them.
The commercials
Monthly service cost, licences, project work and any separately charged services.
A clearer way forward
Let’s work out the right starting point.
Tell us what is working, what is getting in the way and what needs to change. We’ll help you identify the next step.